You’ll pay the same shipping expenses if you want to exchange it. It is the responsibility of international buyers to bear any and all shipping fees. Our basic shipping service, which is free of charge, is available for sending exchanges anywhere within the United Kingdom. Maz London will not cover return shipping charges. Please indicate in the form whether you would like an exchange.
Please place the item(s) back in their original packaging. If you’re unhappy with an item size or colour, we’ll replace it. We will refund your shipping cost on your replacement order.Maz London wants you to like every product and enjoy every purchase. We are unable to offer a European Exchange Service - if you require an alternative product please return your item for a refund & place a new order. If the goods are being returned because they are faulty, we will pay the cost of returning the item. If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. Fill this form out and use the attached returns label. Within your order you will receive an returns form. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Great news! We have established a European Returns Hub. That's why we offer an easy 30 days Return Policy. We understand that sometimes people wish to return goods for a variety of reasons. Orders placed on the weekend are dispatched on Monday.įREE on all orders over €250, €20 on orders below. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. If for any reason you do receive a request from DPD to pay Sales Tax and Duty, drop us an email so we can pay and get your order on its way to you! Our orders are shipped from the UK, but rest assured, if your address is within the EU we will cover all import fees and taxes before shipping so you will not be charged anything to receive your order.
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